How do activate my Matrice 30T after 72 hour activation window has passed?
It's possible to activate your drone after the 72 hour window by taking a video and sending it to DJI.
WIth your purchase of the Matrice 30T, you received a DJI care code, along with instructions on how to simply activate the drone. You have 72 hours from first turning on the drone to activate and bind the care code to the drone. For instructions on activating your care code within the first 72 hours click here: Unboxing and activating your drone.
Matrice 30T Series Video Verification Steps
Please take note of the following tips when shooting a video for verification.
- Show the drone, gimbal and camera, DJI RC Plus, and DJI Pilot app in the same shot.
- Record the video in an open and bright area without interference.
- Make sure that the video is clear and in focus.
- Do not split the video into multiple clips during shooting, and do not edit the video on later stage.
When recording a verification video for Matrice 30 Series, please capture the following content in order.
IMPORTANT: Prior to starting the process make sure you've on the latest firmware
1. Show the product appearance and serial number (SN).
Make sure that the drone, gimbal and camera, and DJI RC Plus are cosmetically intact, and do not have any noticeable scratches or dents.
Show the SNs of the drone and DJI RC Plus, which should be clear and are not tampered.
* The drone SN is located at the drone side panel.
2. Power on the devices.
Power on your DJI RC Plus and drone, and open DJI Pilot.
3. Check the drone status.
Open DJI Pilot, go to the "Health Management System" module, and make sure that no "Critical" or "Warning" message is prompted.
4. Check the firmware version.
Check the drone firmware version, compare it with that specified in the Release Notes on DJI's official website, and make sure that it is the latest version.
5. Check the gimbal status.
Make sure that the gimbal self-check can be complete, and the gimbal does not vibrate or make abnormal sounds during self-check. Rotate the left and right dials to control the gimbal tilt axis and roll axis.
6. Check the live view of each camera and shoot photos.
Enter the live view, click the L1/L2 button to switch among the wide-angle, zoom, and thermal cameras, and make sure that the video transmission of each camera is normal.
Click the R1/R2 button to control the zoom camera to zoom in or out.
Rotate the scroll wheel to adjust the EV value.
Click the shutter button and record button respectively, and then enter the playback page to view the captured photos and videos.
* There is no limit on the specifications of each camera. For Matrice 30 users, it is unnecessary to shoot using the thermal camera.
7. Start the motors.
Push the control sticks to the bottom inner corners to start the motors. Slightly push the throttle stick to control the motor speed. It is unnecessary to take off the drone, but remember to keep a safe distance when starting the motors.
8. Stop the motors.
Push the control sticks to the bottom inner corners to stop the motors.
9. Test the RTK functions. (You can skip this for the Matrice 30T)
10. Power off the devices.
Power off the drone and DJI RC Plus, and stop video recording.
If you have any questions, please feel free to contact online customer service. Thank you for your understanding and support!
For more details about DJI Care Enterprise, please visit: https://enterprise.dji.com/djicare-enterprise.
IMPORTANT: This step only works if your drone is in good working condition. If you have crashed your drone, without having bound DJI Care, you will need to submit it to DJI for repair at your own cost.